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Policies

1) Age limitations

Unless otherwise indicated, workshops at New Braunfels Candle Company are designed for ages 10 and older. Anyone 16 years of age and younger will need to be accompanied by an adult.  Please contact info@newbaunfelscandleco.com with any questions! 

2) Punctuality

We get it, things happen and you run late from time to time! Please be aware that our parties start promptly at the time listed.  Please arrive 10-15 minutes early to get settled in, pick out your candle containers, pour yourself a drink and mingle with your new friends so we can start on time!

** If you are going to be late, please call us ahead of time (830)-302-7675 and let us know.

 3) Cancellation Policy

For cancellations made at least 24 hours (1 day) in advance:

  • Credit Cards refunds will be issued
  • Cash refunds will be available in store

For cancellations made less than 24 hours (1 day) in advance, a credit can go toward a future workshop but will not be refunded.

 4) Changing Party Dates

In the event that something comes up and you need to change your party date, we are happy to work with you to find a more suitable time. Please contact us directly at by phone (830)-302-7675 or email (info@newbraunfelscandleco.com) and we will be happy to assist you in this process. Party date changes must be made at least 48 hours prior to your scheduled event.

5) Candle Pick-Up

The candles you make in your workshop will cure for 2 hours at New Braunfels Candle Company and will be ready to be picked up then or the following business day (unless otherwise specified.) New Braunfels Candle Company will babysit your candles if you can’t make it back the next day, but we ask that all candles are picked up within 1 week of completing your pour. Please make arrangements to pick up before the end of the week during our normal retail hours! We will also be happy to ship your candle – $8 per candle.

 Other things we want you to know: 

  • All workshops are BYOB! Feel free to bring in any food and drinks into the studio with you. We have a full size fridge and a microwave our customers are allowed to use!
  • Parties are typically 1-5 – 2 hours and can accommodate up to 12 people
  • We have a wait list so if your class is full, please call or email us to see what next available date we may have available.
  • All participants receive 15% off on in-store purchases on the day of the workshop! 

FAQ’s

HOW LONG DOES A POURING LAST?

A typical workshop lasts approximately 1.5 hours. For more details around our candle pouring workshops, please read our policies above.

WHAT’S YOUR CANCELLATION POLICY?

Workshop cancellations need to be made at least 24 hours (two days) in advance:

  • Credit Cards refunds will be issued
  • Cash refunds will be available in store

For cancellations made less than 24 hours (one day) in advance, a credit can go toward a future workshop but will not be refunded. 

IS THERE A MINIMUM AGE TO ATTEND A WORKSHOP?

Unless otherwise indicated, workshops at New Braunfels Candle Company are designed for ages 10 and older. Anyone 16 years of age and younger will need to be accompanied by an adult. 

CAN I BRING OUTSIDE FOOD AND DRINK INTO A WORKSHOP?

Please feel free to bring in any outside food and drinks into the studio with you! BYOB is allowed but please remember to bring glassware.  We also have a small fridge and microwave, if needed.

CAN I BRING IN MY OWN CONTAINER TO POUR A CANDLE?

For our workshops, the only vessels to choose from are on our vessel wall.  However, if you have a special bottle or vessel you would like turned into one of our candles, you can drop off or ship to us! If you are dropping off your bottle, it is a great chance to smell each of our fragrances in person before choosing for your custom candle! Pricing varies based on bottle size. Choose your fragrance and we will do the rest!